Terms of Service

Who these terms apply to

These terms are between Moovers CommV, trading as VerandaWorth (registered office Schildersstraat 1, 8770 Ingelmunster, Belgium, company number Belgian company number (KBO/BCE) BE 0767.796.570) and the agency or other business that creates an account or uses the service.

You confirm that you use the service for business purposes only, that your business is registered for GST in Australia, and that the person accepting these terms has authority to bind the business. We sell to Australian businesses only, and signup asks for your ABN.

The service

VerandaWorth provides a property price-estimate widget for your website and a lead-management account for the requests it captures.

What the estimate is

Estimates are produced automatically from published government sale statistics, held as open data: NSW Rent and Sales Report (Department of Communities and Justice), Victorian Property Sales Report (Department of Transport and Planning), and Metropolitan Median House Sales (SA Department for Housing and Urban Development). It is a statistically derived estimate, not a valuation under the Australian Property Institute standards, and it must not be relied on as one.

It is not an appraisal, a survey, a lender's valuation or advice of any kind, and it must not be relied on for lending, tax, legal, investment or transaction decisions.

COVERAGE IS THREE JURISDICTIONS, NOT A COUNTRY. Sale statistics are published for New South Wales by postcode, Victoria by suburb, and metropolitan Adelaide by suburb. Queensland, Western Australia, Tasmania, the Northern Territory and the Australian Capital Territory publish no open sale-price dataset that may be used commercially, so the widget shows no figure for an address there and says why. The owner's details still reach you.

Acceptable use

• Install the widget only on websites you control.
• Do not use the service to collect sensitive information, information about children, or anything not needed for a property price request.
• Use a captured lead to respond to the owner's own request. Anything beyond that response is your own marketing, and it is yours to make lawful.
• Any commercial electronic message you send to a lead must comply with the Spam Act 2003 (Cth): you need consent, express or inferred, the message must identify you accurately, and it must carry a working unsubscribe facility that still works 30 days later.
• Any telephone marketing must comply with the Do Not Call Register Act 2006 (Cth), including washing your list against the register where that Act requires it.
• Do not add owners to newsletters, automated marketing journeys, retargeting audiences or third-party lead-sharing unless your own privacy policy and lawful basis clearly allow it.
• Keep account credentials secure, remove access for staff who no longer need it, and tell us promptly about any suspected unauthorised access.

Cookies and similar technologies

Before installing the widget, update your own website's privacy information to describe it. The widget uses browser session storage that is strictly necessary for the price-estimate flow, and sets no advertising or analytics cookies. The technical details are on our cookie notice so you can copy them across.

Billing, and GST

The service costs A$149 per month, net of tax, unless we agree a different price in writing. Where a 30-day free trial applies, no fee is charged during the trial and the paid subscription starts when it ends unless you cancel first.

Subscriptions are billed monthly in advance through Stripe, by card. You authorise Stripe to charge the payment method on your account. You can cancel at any time, effective at the end of the billing period. Fees already paid are not refundable unless these terms or the law say otherwise.

GST. Moovers CommV, trading as VerandaWorth is a non-resident supplier with no Australian GST registration, and this service is sold only to GST-registered Australian businesses. Invoices are issued net and carry the line: "GST not applicable: supply not connected with Australia (GST Act s 9-26); recipient accounts for GST under the reverse charge where applicable." You are responsible for accounting for any GST on your own activity statement. Tell us promptly if your GST registration ends, because this arrangement then no longer applies to you.

Privacy

For owner requests captured through the widget on your website, YOU hold the information and VerandaWorth handles it for you. Schedule 1 below applies to that handling and forms part of these terms.

You are responsible for giving owners your own privacy information, for having a lawful reason to use each lead, and for meeting your own obligations under the Privacy Act 1988 (Cth) where it applies to your business.

Liability

Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, for fraud, for deliberate misconduct, for payment obligations, for misuse of confidential information, or for infringement of intellectual property rights.

AUSTRALIAN CONSUMER LAW. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot be excluded. Where the Australian Consumer Law allows us to limit our liability for a failure to meet a consumer guarantee, our liability is limited, at our option, to supplying the service again or paying the cost of having it supplied again.

VerandaWorth does not provide property valuations, appraisals, surveys, tax advice or legal advice. Estimates are indicative only.

Subject to the paragraphs above, our total liability arising out of or in connection with the service, in contract, tort, negligence, breach of statutory duty or otherwise, is limited to the greater of A$7,500 and the fees paid or payable by you in the 12 months before the event giving rise to the claim. For privacy, confidentiality or security claims the limit is instead the greater of A$37,500 and 200% of those 12-month fees.

Neither party is liable for loss of profits, revenue, goodwill or anticipated savings, or for indirect or consequential loss, except where that liability cannot lawfully be excluded or falls under the paragraphs above.

We provide the service with reasonable care and skill and in material accordance with the product documentation. We do not guarantee uninterrupted or error-free operation, and we do not guarantee that any estimate will match a future sale price or a professional appraisal.

Governing law

These terms are governed by Belgian law and disputes belong to the Belgian courts. This does not affect any right you have under Australian law that cannot be excluded by agreement, including the Australian Consumer Law and the unfair contract terms regime for small business contracts.

Changes

We may update these terms. Account owners get at least 30 days' notice of any material change that reduces your rights or increases your obligations. If you do not agree, you can cancel before it takes effect. Continued use after a change means acceptance.

Schedule 1 - handling owner requests for you

This schedule applies where you hold the owner requests captured through the widget or stored in the account and Moovers CommV, trading as VerandaWorth handles them for you.

Details. Subject matter: capture, transmission, storage, estimate support, display, notification, export and deletion of owner requests. Duration: the subscription term plus the deletion and export period in these terms. Nature and purpose: providing the price-estimate widget, producing indicative ranges, notifying you of requests, and letting you manage and follow them up. Individuals: property owners, prospective sellers and authorised account users. Information: owner name, mobile number, email address, property address and characteristics, the estimate, the selling timeframe, the consent record, IP address, device and session data, and audit logs.

Schedule 1 - our obligations

• Instructions: we handle the information only on your documented instructions (these terms, your dashboard settings, and anything you tell us in writing), and we tell you if we believe an instruction breaches privacy law unless the law prevents us.
• Confidentiality: everyone authorised to handle the information is under a duty of confidence.
• Security: we use appropriate technical and organisational measures, including access controls, encryption in transit, secure hosting, audit logging, least-privilege access, backups and incident response.
• Sub-contractors: you give general written authorisation for Render (hosting), Resend (transactional email) and Twilio (SMS verification of owner mobile numbers). Stripe handles your billing and does not receive owner requests, and the government sale statistics are published datasets we read rather than recipients of your data. We give at least 30 days' notice before adding or replacing a sub-contractor; you may object on reasonable privacy grounds and cancel the affected service if it is not resolved. We impose equivalent obligations on each of them and remain responsible for their performance.
• Overseas handling: the service runs outside Australia, in the European Union, with SMS verification delivered from the United States. We take reasonable steps to ensure each recipient handles the information consistently with the Australian Privacy Principles.
• Requests from individuals: we tell you promptly about any request we receive, direct the person to you, and give reasonable help. We do not answer on your behalf unless you instruct us or the law requires it.
• Data breaches: we notify you without undue delay after becoming aware of a breach affecting your data, with what we reasonably know at the time, so that you can meet your own obligation under the Notifiable Data Breaches scheme.
• Assistance: we reasonably help you with security obligations, breach notifications, privacy impact assessments and regulator enquiries, taking the nature of the handling into account.
• Return and deletion: at the end of the service we return or delete your data, at your choice, unless the law requires us to keep it. Backup copies are protected and used only for restoration, security or legal purposes until they are removed.
• Audit: we make available the information reasonably necessary to show we are meeting these obligations, and you may audit once a year on reasonable notice, subject to confidentiality and operational limits. Documentation, summaries or third-party reports may satisfy this.